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Make use of the 5 senses

The customer experience: the pleasure of the senses

villegiature 5 sens

The customer experience is part of shopping. Vacationers don’t just go into a business to buy something, but they want to spend some pleasant time there.

Today, consumers can buy anything they want online anywhere in the world. All they have to do is click to have the products they want delivered to their door. Vacationers no longer have time to look for things they want. They like to be offered products and services and feel unique and privileged. Businesses must therefore come up with new solutions to attract this clientele to their places of business.

The customer experience has therefore become a key reason why vacationers shop at our businesses. They are always seeking out new experiences. Make your customers feel that it’s important to offer them a unique, innovative and entertaining experience. If you offer them the opportunity to smell, taste, see, touch or listen to your products, you will have their undivided attention. For example, soft and pleasant music or adequate lighting could have them spending more time at your place of business, resulting in sales.

The greeting, listening and having customers feel they are in charge are all things that each company should strive to offer their customers. The customer experience will contribute to growth, the sustainability of your company and customer loyalty.

 

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SADC
Vallée-de-la-Gatineau

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100, rue Principale sud, suite 210
Maniwaki, QC
J9E 3L4

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